Refund & Cancellation Policy

1. When this applies

This policy applies to paid services booked through Flyancer once online payments are switched on. Until then, any payment arrangement is directly between the expert and the candidate, and Flyancer cannot issue refunds on it.

2. You get a full refund if

• You cancel a request before the expert accepts it.
• The expert declines your request, or does not respond within 7 days.
• The expert does not show up for a scheduled session, or does not deliver the agreed review or feedback within the time they promised (or 7 days if none was stated).
• The service delivered is materially different from the listing, and you tell us within 3 days of delivery.
• You were charged twice or the wrong amount.

3. Refunds may be partial or refused if

• The session or review has been delivered as described. A change of mind, or not liking the feedback, is not a reason for a refund.
• You cancel after the expert accepted and the expert has already reserved time. Flyancer may refund some or all at its discretion depending on how close the session is.
• You do not attend a scheduled session or do not respond to the expert.
• Information you gave was false or incomplete.

4. Referral requests

Referral services are paid for the expert’s time and evaluation, not for an outcome. We cannot refund because you were not interviewed, shortlisted or hired. If the expert does not review your request or submit a referral they said they would, section 2 applies.

5. How to ask

• Write to support@flyancer.com within 7 days of the service date, with your registered email, the expert’s username and what went wrong.
• We may ask the expert for their side. We aim to decide within 7 business days.

6. How refunds are paid

Approved refunds go back to the original payment method. After we approve, it usually takes 5–7 business days for the money to show in your account, depending on your bank or payment provider. Payment-gateway charges may not be refundable where the law or the provider does not allow it.

7. Cancelling a session

If you need to reschedule or cancel, message the expert as early as you can. Experts may offer to reschedule instead of refunding.

8. Disputes

If you disagree with a decision, reply to our email with the reason and any proof (screenshots, messages). A different member of our team will look at it. Your legal rights as a consumer are not affected.